Aggressive sales, Poor customer care, Felt like we were on a production line
i'll keep this factual and to the point. On booking the shoot I told the girl we didn't want posed family shots and prefer natural looking pictures of us interacting with our baby. this was not taken into account and we were told where to sit/stand smile. we didn't get a say in what the photos looked like and whether we wanted to try something different. she kept saying 'whatever you want we can do' but when i said i like the natural looking picture you have on your display, she clearly didn't have the skill or experience to take a similar shot.
We felt constantly rushed and the furthest from relaxed you could possibly be. When returning 15 minutes later, again we were completely rushed into making decisions on the spot as to which photos we'd take, with a queue of people waiting the sales girl was getting more and more anxious as we went through them and we needed her to explain all the different prices and size combinations but she clearly didn't want to. She kept repeating the sales pattern of 'if you pay £450 you can have all the prints and the disc to print off your own, rather than help us make the right decisions on the shots we wanted. it was awful and my partner was furious with the fact that when we asked for some time to think and discuss what we wanted, we were met with the ultimate in aggressive, bullying sales speak of "if you don't pay today you'll lose the 60% discount". He was so angry he refused to pay for any. if you want a friendly, professional service where you can relax and have some control over what shots you'd like to have taken - do not go to pixifoto Harlow - other pixifotos may be better but this one in particular made us feel like we were on a production line as they then tried to bully us into paying the max amount just to get rid of us quickly - it was very sad and i'll shop around next time and tell all the new mums and NCT friends not to go there.
source: Ciao.uk
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